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- #Hypack support chat serial#
- #Hypack support chat drivers#
- #Hypack support chat code#
- #Hypack support chat license#
- #Hypack support chat download#
If using a remote link (not USB) and Mission Planner connects, but does not download parameters or you cannot get commands, like mode changes acted upon,then the autopilot probably has Signing turned on. Sounds which can tell you the state of the autopilot). You should also ensure that the autopilot controller board hasĪppropriate ArduPilot firmware installed and has booted correctly (on
#Hypack support chat serial#
If using a COM port on Windows, check that the connection’s COM portĮxists in the Windows Device Manager’s list of serial ports.Occasionally, MP must be restarted if an attempt to connect is made while in the bootloader initialization period.
#Hypack support chat code#
Connection attempts after this may require that the USB connection be unplugged and re-plugged,then wait for bootloader to enter the main code ( few seconds), then attempt the connection. If you attempted to connect during the bootloader initialization time, Windows may get the wrong USB information. If attaching via USB, be sure that a few seconds after power up have passed before attempting to connect.Check that the correct baud rate is used for the selected method.Invoicingįor questions about invoices or payments, please call us at 86 or email us at of us at HYPACK hope you are healthy and practicing the COVID-19 safety guidelines to keep healthy. If you have a larger custom development challenge, we can offer you a solution! Please contact us we would love to hear from you.
#Hypack support chat drivers#
Look for that release in early April or next month! If you have requirements for custom drivers (DLLs) to support new or modified sensors, or for your specialized dredging applications, please contact HYPACK’s Software team can complete most custom developments in about 5 to 10 days (often less). HYPACK’s Software Development team is putting the final touches on the HYPACK 2020 Q1 release. The Sales team will be happy to work with your requirements to create a suitable remote learning experience. If you have individual or group training requirements, please contact Although we’ve had to curtail our on-site training and support because of regional and country-based travel restrictions, we do offer customized remote training. To renew your HYPACK Maintenance Plan subscription, email us at If you need a quote, please contact Don’t miss out on the latest release of HYPACK 2020, or your access to Customer Support – renew your MP subscription! On-site Training and Support
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#Hypack support chat license#
If you need an immediate HYPACK license solution, contact our Support team and ask about connecting temporarily to our license server. Please be aware that all commercial parcel carriers may be experiencing delays due to COVID-19 impacts.
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We use FedEx priority overnight service in North America, or DHL Express for international shipments. Order FulfillmentsĪs always, we aim to ship orders for software, in-stock items, and replacement keys within 24 hours of your request. Call the Sales team at 86 or email them at Our Sales team can also arrange to meet with you by webinar if you’d like a demonstration or a more in-depth discussion about HYPACK’s surveying and dredging solutions. The HYPACK Sales team is providing answers to your inquiries, pricing questions and requests for quotes and, we are happy to receive your orders. Don’t get stuck in the field or at your desk call us for help to solve your HYPACK challenge! Sales As always, HYPACK support hours are 8:30 am to 5:00 pm EDT, Monday-Friday with after hours support available. As a reminder, you can search our website to find training presentations, manuals, interfacing documentation or Sounding Better articles. They can be reached at 86 or at You can also visit to start an online chat or submit a ticket. If you have questions or need help on HYPACK software, please call or email our HYPACK Customer Support team. We’ll post the re-scheduled dates for these training classes as soon as possible. Postponed for now are the HYPACK training classes planned in March and April.
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We’ve had to temporarily close our Middletown, Connecticut office but are able to keep one essential employee on-site for shipping, receiving, and processing license dongles. The good news is our Support, Sales, and Development teams are all continuing to work from their homes, responding to customers and users. Like all of you, we’ve had to make some adjustments at HYPACK because of the global COVID-19 pandemic.